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TERMS & CONDITIONS

 

The Merchant's Yard Offers

2 for £10 Cocktail Offer

  • Valid on selected cocktails all day Wednesday & Thursday, and on Friday until 6.30pm.

This Month's Special Set Menu Offering

  • Valid Monday from 5pm, Wednesday & Thursday 12-8pm, Friday 12-6pm.

  • Diners may chose three courses from the selected menu for £22.00

  • Dishes may be ordered in their own right (not as part of the set menu offer) at a separately fixed price.

  • Other dishes from the a la carte menu may not be substituted into the Set Menu offering. 

Our offers stand as individual promotions and are not valid in conjunction with any other offers. No offers have any cash exchange value. All are subject to availability and can be withdrawn at any time without notice at The Merchant's Yard's discretion.

 

General Restaurant Terms & Conditions

Pre-Orders

  • The Merchant’s Yard requests that any party of 10 or more diners pre-orders their food (including desserts) a minimum of seven days prior to the booking date. This is to ensure both sufficient stock of all required dishes and so that your party can be served in an efficient and timely manner. 

  • Menus and pre-order forms will be sent out to you after your booking has been made; we would ask that you return these by the specified date.

  • A copy of the pre-order form will be available on the night should there be any queries about the order.

  • Where details of pre-orders are taken over the phone, the completed order will be emailed back to you with a request for confirmation that all dishes are correct.

  • Please advise us of any serious allergies when ordering your food. Full allergen information is available on request.

  • Variations to dishes can be provided for guests who have allergies, dietary requirements and/or religious beliefs upon prior agreement; these requirements do need to be pre-ordered to ensure we can accommodate them.

Group Bookings

  • For parties of 10 or more, a booking is considered provisional until a deposit (£10 per person) has been received (the total deposit amount can then be redeemed against the final bill or returned by cheque within seven days of the event date.)

  • Where the number of guests for the booking changes, a minimum of 24 hours notice must be given (please email enquiries@themerchantsyard.com). Changes to numbers within 24 hours of the booking or  arrival for the booking with a reduced number of guests will result in a reduction in the deposit amount returned. For example, a booking for ten guests would pay a deposit of £100, should only 8 guests arrive to dine, £80 deposit would be returned.

  • Provisional bookings will be held for 7 days from the date the booking was made and then released if we have not had confirmation by means of a deposit within this time.

  • Any large party booking will require a lead contact who will be responsible for coordinating with The Merchant’s Yard regarding all booking details, including the pre-order.

  • All total bills must be settled in full on the day of the event by cash, credit or debit card (we do not accept cheques or American Express). The lead booker is responsible for ensuring that all food and drink is paid for on the day of the booking. Any remaining items will need to be paid for, or will be deducted from the deposit before its return.

Large Party Bookings (where more than the Private Dining Room (top floor) is required)

  • For large party bookings, a booking is considered provisional until a deposit has been received and a signed copy of the event form has been returned to us.

  • Deposits are taken at 50% of the pre-ordered food cost and can be redeemed against the final bill or returned by cheque within seven days of the event date.

  • Provisional bookings will be held for 7 days from the date the booking was made and then released if we have not had confirmation by means of a deposit within this time.

  • Any large party booking will require a lead contact who will be responsible for coordinating with The Merchant’s Yard regarding all booking details, including menu choices and any pre-order required. 

  • All total bills must be settled in full on the day of the event by cash, credit or debit card (we do not accept cheques or American Express). The lead booker is responsible for ensuring that all food and drink is paid for on the day of the booking. Any remaining items will need to be paid for, or will be deducted from the deposit before its return.

 

Amendments & Cancellations

  • Numbers for large party bookings can be amended up to 10 days prior to the event; if alterations are made for any reason after this period which result in a shortfall to the order, then deposit monies will be retained to the value of the order.

  • If a booking is cancelled less than 7 days before the event, the deposit will be retained at the manager’s discretion. In the event of a no show the full deposit will be retained.

  • In the event of any damage caused by diners to restaurant property, we reserve the right to obtain an independent quote to assess the cost of any repairs which will be detracted from the deposit. Should the repair amount exceed the original deposit we have the right to payment in full.

Gift Vouchers

The Merchant’s Yard does offer gift vouchers which can be purchased directly from us (please see 'Vouchers' page). Vouchers have no cash value and cannot be exchanged. All vouchers must be used by date shown (six months from purchase date).

 

General T&Cs

The Merchant's Yard cannot be held liable under any circumstances from whatever cause for any loss of goods or personal belongings of guests or third parties left or placed on the premises.

We do not permit alcohol to be brought onto the premises and corkage is not permitted under any circumstances.

We reserve the right to cease service should any guest be deemed too intoxicated, in accordance with UK licensing legislation.

All requirements for the arrangement of any external entertainment must be discussed and agreed with the management before booking.

Data Protection & Privacy

All personal information and data will be stored securely and will be managed in compliance with Data Protection Regulations (GDPR 2018).

Our Privacy Statement can be found below for full details of how we store and use your information.

 

The Merchant's Yard Rooms Gerneral Terms & Conditions

Checking in/out

Please be advised The Merchant’s Yard does not operate a 24-hour Reception.

Guests may check into their rooms from 3pm on the day of arrival and are asked to ensure they have vacated no later than 10.30am on the day of departure.

 

We ask that, wherever possible, guests inform us of their expected arrival time, to allow us to be on-site to welcome them.

Out of hours, the Duty Manager can be contacted in case of emergency, please see Reception or the information pack in the room for details.

 

Please note: due to the current cleaning requirements imposed by the additional Covid-safety measures we have in place, we are unable to offer early check-in or late check-out as standard. Should guests wish to request early check-in or late departure please contact us as we may be able to arrange this.

 

Cancellations

Payment is taken in full at the time of booking. If cancellation is received more than 21 days prior to your booked arrival date, you will receive a full refund.

If cancellation is received less than 21 days prior to your arrival date you will not automatically receive a refund. However, if we are able to resell the room at the full rate, we will refund you in full. The refund rate will be less if we have to discount the room price due to the short notice of availability. All refunds will be issued within 5 working days of being agreed.

If The Merchant’s Yard should need to cancel your stay due to Covid restrictions we will offer you the option to transfer your dates or issue you a full refund should you prefer.

 

We recommend you consider whether travel insurance may be necessary for your trip, particularly while Covid remains an issue.

 

Booking Conditions

Reservations are not confirmed until payment in full has been received at the time of booking.

Lead guest must be aged 18 or over.

All rates and bookings are subject to availability.

Offers stand as individual promotions and are not valid in conjunction with any other offers. No offers have any cash exchange value. All are subject to availability and can be withdrawn at any time without notice at The Merchant's Yard's discretion.

Room rates shown on our website are per room per night and include all taxes.

We reserve the right to charge your debit/credit card for any damage done to your room during your stay and for any items that are found to be missing upon your departure.

 

Booking to Stay With Children

The Merchant’s Yard considers children as being 12 years old or younger.

Our rooms sleep two adults and can accommodate one additional child per room in a fold out bed or cot, at no extra charge (with children’s breakfast menu).

We do not provide cot bedding as we find guests prefer to bring their own, however we do keep a stock in case of emergencies so do ask if you require anything.

Bedding for fold out single beds is provided.

For guests visiting with more than one child, or a third party member aged 13 or over, we have two sets of inter-connecting rooms that can be booked as family accommodation.

 

Pets & Service Animals

We are unable to accommodate pets in the rooms or the restaurant at The Merchant’s Yard.

Service animals are welcomed free of charge, by prior arrangement only and should not be left in the room unattended at any time.

Two of our rooms are allocated for guests with service animals, the other rooms are kept strictly pet-free for guests with allergens.

 

Payment by Credit or Debit Card

There is no additional charge for payment by credit or debit cards.

On arrival, preauthorisation of a credit card will need be taken (£50 per person per night). This is to allow for charging of any food, drink or other  sundries purchased throughout the duration of your stay. We also reserve the right to charge your debit/credit card for any damage done to your room during your stay and for any items that are found to be missing upon your departure.

 

Payment by Voucher

If your stay is being settled by voucher, the code must be given at the time of booking and it must be presented on arrival. If the voucher is not produced, the full amount must be paid on arrival.

 

Smoke Free Regulations

The Merchant’s Yard operates a smoke free policy in bedrooms and all public areas. A £250 cleaning charge will be applied per room should evidence of smoking be found.

 

Insurance

The Merchant’s Yard recommends that you take out suitable travel insurance.

 

CCTV

For the security of our guests and staff, CCTV cameras are in use in some of the public areas at The Merchant’s Yard and recorded footage is stored for up to 30 days. Under data protection legislation you have the right to request CCTV footage of yourself. This can be done in writing or verbally, please email rooms@themerchantsyard.com or call 01298 872442.

 

Car Parking

Each room is allocated one car park space free of charge that is reserved for the duration of your stay. Additional parking should you need it is available in the residential roads surrounding the restaurant.

We respectfully ask that, should you be staying in the area after you have checked out, that the car park space is vacated by 10.30am. Vehicles are left at owners’ own risk.

 

Wi-Fi

We provide Wi-Fi for our guests to use free of charge. This service must be used in compliance with our internet usage restrictions, which can be viewed when logging on to the Wi-Fi for the first time.

 

Data Protection & Privacy

All personal information and data will be stored securely and managed in compliance with Data Protection Regulations (GDPR 2018).

In the course of managing enquiries, bookings and guest stays here at The Merchant’s Yard, we request, receive and process personal data from potential and confirmed visitors, staff, business contacts and a variety of other individuals.

Our aim is to request, process and store the minimum personal data we need in order to provide the best possible service and will ensure that all of these activities are carried out in full compliance with all legal requirements.

We do not share information (unless for the purposes outlined in our Privacy Statement deemed necessary to process your enquiry/booking and/or accommodate your stay here) and we will not contact you for marketing purposes unless we have your express permission.

Covid-19

Here at The Merchant’s Yard we take the safety and well-being of all our visitors and staff seriously. We want guests to relax and enjoy their stay, whist ensuring everyone is adhering to government guidance and safety precautions for hospitality venues. Whilst you are staying with us we would ask that you:

  • Maintain social distancing in all public areas

  • Wear a mask when moving around the restaurant and hallways  Your face covering may only be removed when seated at a table

  • Use the hand sanitiser provided around the venue

Please note that:

  • Breakfast will be served in the downstairs dining area and will be table service only

  • Turndown service can only be offered when the room is vacated

A full copy of our Covid risk assessment can be provided upon request.

 

 

These terms and conditions apply to all bookings whether made online, by telephone, by email or in person. When making a booking, your contract will be with The Merchant’s Yard, registered office: St John’s Road, Tideswell, SK17 8NE. Registered as a company in England no. 09713857.

 

The booking contract between you and The Merchant’s Yard is formed in Derbyshire, England and is subject to English law and no other. It is agreed that any dispute will be dealt with by the courts of England and Wales only. Your statutory rights as a consumer are not affected by anything contained within these conditions.